FAQ'S

How do I place an order on your website?

To place an order on our website, simply browse our products, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and then confirm your order.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. You can choose your preferred payment option at checkout.

Do you offer international shipping?

Yes, we offer international shipping to many countries worldwide. Shipping options and rates may vary depending on the destination. You can check if we ship to your country during the checkout process.

How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 2 business days, and standard shipping takes approximately 3-8 business days to arrive for most of our products. Additionally, to compensate for longer shipping times, we often offer free delivery on items with a shipping time of over 14 business days. You can view estimated delivery times at checkout.

How can I track my order?

Please ensure that you provide the correct email address during checkout. Once you receive a confirmation email, it will include your order number. You can then navigate to the "Track Your Order" page on our website, where you'll be prompted to enter your email address and order number. After submitting this information, you will be directed to a page displaying updates on your order status, as well as a map showing its progress in real-time.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return or exchange eligible items within 30 days of receiving your order. Please refer to our Returns & Exchanges policy for detailed instructions.

Do you offer gift wrapping services?

Currently, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive in excellent condition.

How can I contact your customer support team?

If you need assistance or have any questions, our customer support team is here to help. You can reach us via email at support@moneymindempire.com through the live chat feature on our website. You can find more details on our Contact Us page.

Are my personal and payment details secure on your website?

Yes, we take the security of your personal and payment information seriously. Our website is encrypted to ensure that your data is protected during transmission.

Do you have a loyalty or rewards program?

At this time, we do not have a loyalty or rewards program. However, we do offer a programme for influencers. Additionally, we periodically offer promotions and discounts to show our appreciation to our valued customers.

How to check eligibility for Influencer Programme?

If your account has 3k+ followers, you may be eligible for free products or paid promotion. If you are interested in collaboration, send us enquiry via Instagram ( TheMatrix.Escaper_) or email (support@moneymindempire.com). We will get back to you as soon as possible.

Do you offer bulk or wholesale discounts for large orders?

If you are planning on ordering large quantities, please send us an email at support@moneymondempire.com.

Can I cancel or modify my order after it has been placed?

Once an order has been placed, it cannot be cancelled or modified. However, you may be able to return or exchange the items once you receive them. Please refer to our Returns & Exchanges policy for more information.

If you still can't find your answer here or have more questions, please contact us on our "Contact Us" page and click the button below.