Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to report any issues. However, please note that we currently do not support returns on clothing, as the products you order are personalized and made specifically for each order. Should you wish to submit a new order, you will be liable for the costs of the new order. To avoid any issues, please ensure you select the correct size of the product. Our metrics are available on all clothing products at the bottom of the page, including instructions.

To be eligible for a return or a refund, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the online receipt or proof of purchase.

To initiate a return, please contact us at support@moneymindempire.com or TheMatrix.Escaper_ on Instagram. When contacting us, please include 'SUPPORT' as the first word in your message. Please note that returns will need to be sent to the address that we provide after investigating the issue and confirming your eligibility for a return.

If your return is accepted, we'll provide you with a return shipping label, along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted. Additionally, please be aware that you are responsible for all associated shipping costs.

If you have any further questions regarding returns, feel free to contact us at support@moneymindempire.com or TheMatrix.Escaper_ on Instagram.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like products (such as special orders or  personalized or customized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, unless the item arrived damaged.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. However, this right does not apply to personalized goods. As these items are individually made and customized, the 14-day window may not be applicable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at support@moneymindempire.com